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Return & reprint policy

Every Kymros product is made to order for your brand, so we focus on getting it right before production and fixing it if we get it wrong.

Proof approval

Before production we share a proof of your artwork, sizes, and specifications. Production starts only after you approve it, so please check spelling, colors, and details carefully.

If something is wrong

If your order arrives damaged or differs from the approved proof, contact us within 7 days of delivery on WhatsApp or Telegram at +251 92 446 5401 with photos. We will reprint or correct the affected items.

What we can't take back

Because items are personalized, we can't accept returns for change of mind or for errors that were present in an approved proof.